Refund policy
Last updated August 2, 2026
The short version
The pre-check is free, so you never pay to find out a boat is an easy no. The one payment per boat (€39) buys the full report and the whole question-and-recompute loop. If something went wrong on our side - the report didn't generate, you were charged twice, or you paid and nothing unlocked - we fix it or refund it, no argument. A report you received but whose verdict you didn't like is the product doing its job, not a malfunction.
Payments and refunds are handled by Polar
Payments are processed by Polar, our merchant of record - the charge on your statement comes from Polar, and approved refunds are issued by Polar back to your original payment method (typically within 5-10 business days, depending on your bank). You can contact us directly or reply to your Polar receipt email; both routes reach a human.
Your 14-day right of withdrawal (EU/UK consumers)
The report is digital content that is generated and delivered immediately after payment. By purchasing, you request immediate delivery and acknowledge that once the report has been delivered, your statutory 14-day right of withdrawal ends, as EU and UK consumer law allows for digital content. If you paid but the report has not yet been delivered, you can withdraw for a full refund - just ask.
When we refund
We refund in full when: your report failed to generate and re-running it plus our support couldn't fix it; you were charged more than once for the same boat; or you paid and the report never unlocked. If something else went wrong that isn't on this list, contact us anyway - we would rather make it right than argue about a list.
What isn't refundable
A delivered report is not refundable because the verdict was a no-go, because the boat sold before you acted, or because the seller stopped answering. The analysis - including a clear reasoned "walk away" - is the product, and a no that saves you a survey and a trip is the cheapest outcome in boat buying. Your statutory rights under applicable consumer law are never affected by this policy.
How to request a refund
Email hello@getknotworth.com from your account email with the boat concerned and, if you have it, the Polar receipt or transaction number. We respond within 2 business days. See also our Terms of use and contact page.